You went the extra mile to even respond to me, which is more than Avast did. Again I thank everyone for their answers to my problems. Add that to the waste of time and aggrivation and stress of not being protected and you have very poor service. If a customer forgets since the previous year that they have auto renew they end going shopping to make sure they have antivirus protection and may like myself buying avast again and end up with multiple products and more licenses than they can use. They are real good at taking the money from your credit card when the time comes and I like the product but taking care of customers is something they need to work on and sending false messages about your coverage expiring is not honest business. I do not think Avast should be emailing customers telling them their virus protection is going to expire when they have them on auto renew, and I do not think your product should stop working if you have auto renew. I do not think Avast getting back to me within 5 days is even decent customer care, very substandard. I had to finally download and install Avast Pro 3 times and install 3 times and after each install run repair and reboot mulitiple times to get to a point that I could successfully use the licence insertion and then use the activation code. They took my money this year for both antivirus programs and mulitiple licenses real quick but left me in the ditch. That is how they got me last year and the reason I own 5 avast pro licenses and 3 avast internet security licenses. I had chosen auto renew and i got emails from avast saying i was going to expire soon and I ignored them, i knew i had autorenew. ![]() I can log into avast and see my licenses. The only difference was the first install had a red x and the second install after restarting didnt. On both installs I got the same message when trying to start avast. Restart service just comes back with the same message and Exit of course exits. Second time I restarted and then avast logo looked good but when I opened avast and got the message "UI failed to load".next line "This is really embarrassing".next line "AV not responding" then two choices "Exit" or "Restart Service". ![]() the first time i went through the installation it did not tell me to restart. I uninstalled avast Pro and downloaded it again and installed it. this is tues evening and still have not heard from avast. Quote from: slackt on March 08, 2017, 03:58:03 AM I got a trouble ticket number on saturday. ![]() ![]() I got a trouble ticket number on saturday.
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